Frequently Asked Questions
Find answers to common questions about our pizzas, delivery, and services
Ordering & Menu
What types of pizza do you offer?
We offer a wide variety of authentic Italian pizzas including classic Margherita, Pepperoni, Quattro Formaggi, Diavola, Vegetariana, and many more. We also have specialty pizzas with premium toppings like truffle oil, prosciutto di Parma, and fresh burrata. Check our full menu for all available options.
Can I customize my pizza with specific toppings?
Absolutely! We love to accommodate your preferences. You can add or remove toppings from any pizza on our menu. Simply let us know your preferences when ordering, and our chefs will create your perfect pizza. Additional toppings may incur a small extra charge.
Do you offer gluten-free or vegan options?
Yes, we offer gluten-free pizza crusts and vegan cheese options to cater to various dietary requirements. We also have several vegetarian pizzas that can be made vegan upon request. Please inform our staff about any allergies or dietary restrictions when ordering.
What pizza sizes are available?
We offer three pizza sizes: Personal (10 inches, serves 1), Medium (12 inches, serves 2-3), and Large (16 inches, serves 3-4). For larger groups or events, we also offer party-size pizzas and catering packages.
Delivery & Pickup
What areas do you deliver to?
We deliver within a 10 km radius of our restaurant at 198 Market Street, Canada. Delivery is free for orders over $35. For orders below this amount, a small delivery fee applies. You can check if your address is within our delivery zone when placing your order online.
How long does delivery take?
Our average delivery time is 30-45 minutes, depending on your location and order volume. During peak hours (Friday and Saturday evenings), delivery may take slightly longer. We always strive to deliver your pizza hot and fresh!
Can I track my order?
Yes! Once your order is confirmed, you will receive a confirmation email or SMS with a tracking link. You can follow your order from preparation to delivery in real-time. Our delivery drivers are GPS-enabled for accurate ETAs.
Do you offer pickup options?
Yes, we offer convenient pickup options. Simply place your order online or by phone, and select "Pickup" at checkout. You'll receive a notification when your order is ready. Pickup orders also receive a 10% discount!
Payment & Pricing
What payment methods do you accept?
We accept multiple payment methods for your convenience: credit and debit cards (Visa, Mastercard, American Express), cash on delivery, and mobile payments (Apple Pay, Google Pay). For online orders, all transactions are secure and encrypted.
Do you offer any discounts or loyalty programs?
Yes! We have a loyalty program where you earn points with every order. Collect 100 points and get a free pizza! We also offer regular promotions, student discounts, and special deals on our Promotions page. Sign up for our newsletter to stay updated on the latest offers.
What is your refund policy?
Your satisfaction is our priority. If you're not happy with your order, please contact us within 30 minutes of delivery. We'll either replace your order or provide a full refund. Please see our Refund Policy page for complete details.
Restaurant & Hours
What are your opening hours?
We're open Monday through Sunday from 11:00 AM to 10:00 PM. On Fridays and Saturdays, we extend our hours until 11:00 PM. During holidays, hours may vary, so please check our website or call ahead for confirmation.
Do you take reservations for dine-in?
Yes, we accept reservations for parties of 4 or more. You can make a reservation by calling us at +63 457 412 9918 or through our Contact page. For smaller groups, walk-ins are welcome on a first-come, first-served basis.
Do you offer catering for events?
Yes! We offer full catering services for corporate events, birthday parties, weddings, and other special occasions. Our catering packages include a variety of pizzas, appetizers, salads, and beverages. Contact us at least 48 hours in advance to discuss your event needs.
Is parking available at your location?
Yes, we have free parking available for our customers at the rear of our restaurant. Street parking is also available on Market Street. For pickup orders, we offer a dedicated 15-minute pickup parking spot right at our entrance.