Terms of Service

1. Introduction and Acceptance of Terms

1.1 Agreement to Terms

Welcome to Salvatore Pizza. These Terms of Service ("Terms," "Terms of Service," or "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Salvatore Pizza ("Company," "we," "us," or "our"), governing your access to and use of the salvatoree.sale website, mobile applications, and all related services, including but not limited to online ordering, delivery services, dine-in reservations, and any other services we provide (collectively, the "Services").

By accessing, browsing, or using our website, placing an order, creating an account, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, our Cookie Policy, and our Refund Policy, all of which are incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of our Services.

1.2 Eligibility Requirements

To use our Services, you must meet the following eligibility requirements:

• Age Requirement: You must be at least 18 years of age or the age of legal majority in your jurisdiction to create an account and place orders. Individuals under the age of 18 may use the Services only with the involvement and consent of a parent or legal guardian.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under applicable law.
• Geographic Restrictions: You must be located within our designated service areas in Canada to place delivery orders.
• Compliance: You must not be prohibited from using the Services under any applicable laws or regulations.

1.3 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized access to or use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that we believe have been compromised.

1.4 Updates to Terms

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. When we make material changes, we will notify you by posting the updated Terms on our website with a new "Last Updated" date and, where appropriate, provide additional notice via email or prominent website notification. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically.

2. Definitions

For the purposes of these Terms of Service, the following definitions apply:

• "Company," "We," "Us," or "Our" refers to Salvatore Pizza, a food service business operating in Canada, located at 198 Market Street, Canada.
• "You," "User," or "Your" refers to any individual or entity accessing or using our Services, whether as a guest or registered account holder.
• "Services" refers to all services provided by Salvatore Pizza, including but not limited to the website (salvatoree.sale), online ordering platform, food delivery, takeaway, dine-in services, catering, and any related mobile applications or digital platforms.
• "Content" refers to all text, images, photographs, graphics, logos, audio, video, data, software, and any other materials available on or through our Services.
• "Website" refers specifically to salvatoree.sale and all associated subdomains and pages.
• "Order" refers to a request submitted by you for food, beverages, or other products offered by Salvatore Pizza.
• "User Content" refers to any content, including reviews, comments, photographs, and other materials, submitted by users to our Services.
• "Delivery Zone" refers to the geographic areas within which we provide delivery services.

3. Use of Services

3.1 Permitted Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. This license permits you to:

• Browse our menu and website content
• Create and maintain a personal account
• Place orders for food and beverages for personal consumption
• Make reservations for dine-in services
• Submit reviews and feedback about your experience
• Participate in promotional programs and loyalty rewards
• Access and print receipts and order confirmations

You agree to use our Services in compliance with all applicable federal, provincial, and local laws and regulations in Canada, including but not limited to food safety regulations, consumer protection laws, and privacy legislation.

3.2 Prohibited Use

You expressly agree NOT to engage in any of the following prohibited activities:

Illegal Activities:

• Using the Services for any unlawful purpose or in violation of any applicable laws
• Engaging in fraudulent activities, including placing orders with stolen payment information
• Money laundering or financing illegal activities through our payment systems

Harmful or Malicious Behavior:

• Harassing, threatening, or intimidating our staff, delivery personnel, or other users
• Posting defamatory, obscene, or offensive content
• Impersonating any person or entity or falsely claiming affiliation with any person or entity
• Engaging in discrimination based on race, gender, religion, or any other protected characteristic

Unauthorized Access Attempts:

• Attempting to gain unauthorized access to our systems, servers, or databases
• Using automated tools, bots, or scripts to access, scrape, or collect data from our Services
• Attempting to bypass any security measures or access controls
• Reverse engineering, decompiling, or disassembling any aspect of our Services

Intellectual Property Violations:

• Copying, reproducing, or distributing our Content without authorization
• Using our trademarks, logos, or branding without written permission
• Infringing upon any third-party intellectual property rights

Spam and Unsolicited Communications:

• Sending unsolicited promotional materials or spam through our platforms
• Using our Services to harvest email addresses or other personal information
• Posting repetitive or irrelevant content in reviews or comments

False Information:

• Providing false, inaccurate, or misleading information when placing orders or creating accounts
• Submitting fraudulent reviews or ratings
• Making false claims about food quality, allergic reactions, or service issues

System Interference:

• Interfering with or disrupting the integrity or performance of our Services
• Uploading viruses, malware, or other malicious code
• Overloading our systems through excessive requests or denial-of-service attacks

4. User Accounts

4.1 Registration Requirements

While some features of our Services may be accessible without registration, certain features require you to create an account. When registering, you agree to provide accurate, current, and complete information, including:

• Your full legal name
• A valid email address
• A valid phone number
• Accurate delivery address(es)
• Any other information required during the registration process

4.2 Account Security Responsibility

You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to:

• Create a strong, unique password that you do not use for other accounts
• Not share your account credentials with any third party
• Immediately notify us if you suspect any unauthorized access to your account
• Log out of your account after each session, especially on shared devices
• Keep your contact information up to date

4.3 Accurate Information

You are responsible for ensuring that all information associated with your account remains accurate and up to date. Inaccurate delivery addresses, contact information, or payment details may result in order delays, cancellations, or additional charges.

4.4 One Account Per Person

Each individual may maintain only one account with Salvatore Pizza. Creating multiple accounts to circumvent restrictions, exploit promotional offers, or for any other purpose is strictly prohibited and may result in the termination of all associated accounts.

4.5 Account Termination Rights

We reserve the right to suspend, restrict, or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms of Service
• Fraudulent or suspicious activity
• Extended periods of inactivity
• Requests from law enforcement or government agencies
• Unexpected technical or security issues
• Discontinuation of our Services

5. Products and Services

5.1 Product Descriptions Accuracy

We strive to provide accurate descriptions, images, and nutritional information for all menu items. However, due to the nature of food preparation and ingredient variations, we cannot guarantee that product descriptions, images, or other content are completely accurate, current, or error-free. Actual products may vary slightly in appearance from photographs displayed on our website.

5.2 Pricing and Availability

All prices displayed on our website are in Canadian Dollars (CAD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or gratuities unless otherwise stated. We reserve the right to:

• Modify prices at any time without prior notice
• Limit quantities available for purchase
• Discontinue any product or menu item
• Refuse or cancel orders for any reason

Menu item availability may vary by location and time. Some items may be subject to seasonal availability or may sell out during peak periods.

5.3 Order Acceptance and Cancellation

Your placement of an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is not considered accepted until we send you an order confirmation. We may cancel orders for reasons including:

• Errors in pricing or product information
• Product unavailability
• Suspected fraudulent activity
• Delivery address outside our service area
• Inability to verify payment information

5.4 Order Modification Policy

Orders may be modified or cancelled within a limited time window after placement:

• Delivery Orders: Modifications or cancellations must be requested within 5 minutes of order placement
• Pickup Orders: Modifications or cancellations must be requested within 10 minutes of order placement
• Dine-In Reservations: Cancellations must be made at least 2 hours before the reservation time

Once food preparation has begun, orders cannot be modified or cancelled, and no refunds will be issued.

5.5 Payment Terms

We accept various payment methods including major credit cards, debit cards, and approved digital payment platforms. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The payment information provided is accurate and complete
• You authorize us to charge the specified amount for your order

Payment is due at the time of order placement. For catering orders, a deposit may be required with the balance due upon delivery.

5.6 Delivery Terms and Timing

Our delivery services are subject to the following terms:

• Delivery Zones: We deliver only within designated areas. Enter your address on our website to verify delivery availability.
• Minimum Order: A minimum order value of $20 CAD may apply for delivery orders.
• Delivery Fees: Delivery fees vary based on distance and order value. Fees are displayed at checkout.
• Estimated Times: Delivery times are estimates only and may vary based on order volume, weather conditions, and traffic.
• Contactless Delivery: Contactless delivery options are available upon request.

5.7 Food Quality Guarantee

We stand behind the quality of our food. If you are dissatisfied with your order due to quality issues, please contact us within 24 hours of delivery. Quality concerns may include:

• Incorrect items delivered
• Missing items from your order
• Food quality that does not meet our standards
• Food safety concerns

Resolution options may include replacement, store credit, or refund at our discretion. Please refer to our Refund Policy for complete details.

5.8 Returns and Refunds

Due to the perishable nature of food products, returns are generally not accepted. Refund eligibility and procedures are governed by our Refund Policy, which is incorporated into these Terms by reference.

6. Intellectual Property

6.1 Our Ownership of Content

All Content available through our Services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of Salvatore Pizza or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

6.2 Trademarks

"Salvatore Pizza," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Salvatore Pizza or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our Services are the trademarks of their respective owners.

6.3 Limited License to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services and Content for personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of our Services or Content
• Any collection and use of product listings, descriptions, or prices
• Any derivative use of our Services or Content
• Any downloading or copying of account information for the benefit of another merchant
• Any use of data mining, robots, or similar data gathering and extraction tools

6.4 User Content License to Us

By submitting, posting, or displaying User Content on or through our Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with operating and promoting our Services.

6.5 Copyright Infringement Reporting

If you believe that any Content available through our Services infringes your copyright, please contact us at [email protected] with the following information:

• A description of the copyrighted work you claim has been infringed
• A description of where the allegedly infringing material is located
• Your contact information
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that your notification is accurate
• Your physical or electronic signature

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any User Content you submit, post, or display through our Services. You represent and warrant that:

• You own or have the necessary rights to use and authorize us to use the User Content
• Your User Content does not violate the privacy rights, publicity rights, copyrights, trademarks, or other intellectual property rights of any third party
• Your User Content is accurate and not misleading

7.2 Prohibited Content

You agree not to submit User Content that:

• Is false, misleading, defamatory, or fraudulent
• Is obscene, pornographic, or sexually explicit
• Promotes discrimination, bigotry, racism, or hatred
• Is threatening, abusive, or harassing
• Promotes illegal activities or violates any applicable laws
• Contains viruses, malware, or other harmful code
• Infringes on the intellectual property rights of others
• Contains personal information of third parties without their consent

7.3 Right to Remove Content

We reserve the right, but have no obligation, to monitor, review, edit, or remove any User Content at our sole discretion, for any reason or no reason, including User Content that we determine violates these Terms or may be offensive, illegal, or violate the rights of any third party.

7.4 No Endorsement of User Content

We do not endorse any User Content or any opinion, recommendation, or advice expressed therein. We expressly disclaim any liability in connection with User Content. User reviews and ratings represent the personal opinions of users and should not be relied upon as accurate or complete.

8. Disclaimers

8.1 "As Is" Service Provision

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

8.2 No Warranty of Uninterrupted Service

We do not warrant that:

• Our Services will be uninterrupted, timely, secure, or error-free
• The results obtained from using our Services will be accurate or reliable
• The quality of any products, services, information, or other material obtained through our Services will meet your expectations
• Any errors in our Services will be corrected

8.3 Third-Party Content Disclaimer

Our Services may contain links to third-party websites or services that are not owned or controlled by Salvatore Pizza. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

8.4 Professional Advice Disclaimer

Any information provided through our Services, including nutritional information, allergen information, or health-related content, is for informational purposes only and should not be considered professional medical, dietary, or nutritional advice. Always consult with a qualified healthcare professional before making dietary decisions, especially if you have allergies, food sensitivities, or medical conditions.

9. Limitation of Liability

9.1 Maximum Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SALVATORE PIZZA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY DIRECT DAMAGES EXCEEDING THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED CANADIAN DOLLARS ($100 CAD), WHICHEVER IS GREATER.

9.2 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SALVATORE PIZZA BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage resulting from your use of our Services
• Any unauthorized access to or use of our servers or personal information stored therein
• Any interruption or cessation of transmission to or from our Services
• Any bugs, viruses, trojan horses, or the like transmitted through our Services
• Any errors or omissions in any content

9.3 Essential Purpose Failure

The limitations of liability set forth above shall apply even if any remedy provided under these Terms fails of its essential purpose.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

10. Indemnification

10.1 User Indemnification of Company

You agree to defend, indemnify, and hold harmless Salvatore Pizza, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your User Content
• Your use of our Services
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any applicable laws or regulations
• Any fraudulent or illegal activity conducted through your account

10.2 Defense and Settlement Rights

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

10.3 Survival of Indemnification

Your indemnification obligations under this section shall survive the termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 No Responsibility for Third Parties

Our Services may contain links to third-party websites, applications, or services. These links are provided solely as a convenience to you. We do not control and are not responsible for the content, privacy policies, terms of service, or practices of any third-party websites or services.

11.2 Third-Party Terms Apply

Your interactions with third-party websites or services are governed by the third party's own terms and policies. We encourage you to read the terms and privacy policies of any third-party services before using them.

11.3 No Endorsement

The inclusion of any link on our Services does not imply endorsement, approval, or recommendation by Salvatore Pizza. We make no representations or warranties regarding the quality, safety, or legality of any third-party products or services.

12. Termination

12.1 Company Right to Terminate

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these Terms. Upon termination, your right to use our Services will immediately cease.

12.2 User Right to Terminate

You may terminate your account at any time by contacting us at [email protected]. Please note that termination does not relieve you of any obligations incurred prior to termination, including payment for completed orders.

12.3 Effect of Termination

Upon termination:

• Your right to access and use our Services will immediately cease
• We may delete your account information and any associated data
• Any outstanding orders at the time of termination will be processed and fulfilled
• Any unused store credit or loyalty points may be forfeited
• You remain liable for any amounts owed prior to termination

12.4 Survival of Provisions

The following provisions shall survive termination: Intellectual Property, User Content licenses granted to us, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Disputes, and any other provisions that by their nature should survive termination.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13.2 Dispute Resolution Process

In the event of any dispute arising out of or relating to these Terms or our Services, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will attempt to resolve disputes through good faith negotiations within thirty (30) days of receiving notice of the dispute.

13.3 Arbitration Clause

If the dispute cannot be resolved through informal negotiations, you agree that any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the Arbitration Act of Ontario. The arbitration shall be conducted in English in Toronto, Ontario, Canada.

13.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in class actions or class arbitrations against Salvatore Pizza.

13.5 Jurisdiction and Venue

For any matters not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada. You waive any objection to venue in such courts.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time at our sole discretion. We may make changes to reflect changes in law, new features, or changes in business practices.

14.2 Notification of Changes

When we make material changes to these Terms, we will provide notice by:

• Updating the "Last Updated" date at the top of these Terms
• Posting a notice on our website
• Sending an email notification to registered users (for material changes)

14.3 Continued Use Equals Acceptance

Your continued use of our Services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the modified Terms, you must stop using our Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend bookmarking this page and checking back regularly.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Salvatore Pizza regarding your use of our Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Salvatore Pizza.

15.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

15.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

15.6 Headings for Convenience

The section headings in these Terms are for convenience only and have no legal or contractual effect.

15.7 Language

These Terms were originally drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

16. Contact Information

Thank you for choosing Salvatore Pizza. We appreciate your business and are committed to providing you with exceptional food and service.