Privacy Policy

1. Introduction

Welcome to Salvatore Pizza ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website salvatoree.sale, place orders for our authentic Italian pizzas, use our mobile applications, or interact with our services in any way.

At Salvatore Pizza, we understand that your personal information is valuable and that you trust us to handle it responsibly. We take this responsibility seriously and have implemented comprehensive measures to protect your data while providing you with exceptional food service experiences.

This Privacy Policy applies to all information collected through our website, mobile applications, in-store services, delivery operations, catering services, loyalty programs, and any other services we offer. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our services. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with Salvatore Pizza, you may voluntarily provide us with various types of personal information. This includes:

Personal Identification Information:

• Full name and preferred name for orders
• Email address for order confirmations and communications
• Phone number for delivery coordination and order updates
• Delivery address and billing address
• Date of birth (for birthday promotions and age verification)

Account Information:

• Username and password (encrypted)
• Order history and purchase records
• Favorite menu items and saved orders
• Loyalty program membership details and reward points
• Account preferences and settings

Payment Information:

• Credit/debit card details (securely processed through PCI-compliant payment processors)
• Billing information
• Transaction history

Food Service-Specific Information:

• Dietary preferences (vegetarian, vegan, gluten-free options)
• Food allergies and allergen information (nuts, dairy, gluten, shellfish, etc.)
• Special dietary requirements (halal, kosher, low-sodium, etc.)
• Favorite pizza toppings and customization preferences
• Table reservation details and party size
• Catering event information and special occasion details
• Delivery instructions and access codes

Communications and Feedback:

• Contact form submissions and inquiries
• Customer reviews and ratings
• Survey responses and feedback
• Customer support correspondence
• Marketing preferences and newsletter subscriptions

2.2 Automatically Collected Information

When you visit our website or use our applications, we automatically collect certain information about your device and usage patterns:

Device Information:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Screen resolution and display settings
• Unique device identifiers

Usage Data:

• Pages viewed and time spent on each page
• Click patterns and navigation paths
• Menu items viewed and added to cart
• Search queries and filter selections
• Referring websites and exit pages
• Date and time of visits

Cookie Data:

• Session identifiers for maintaining login state
• User preferences and language settings
• Shopping cart contents
• Analytics and performance data

2.3 Information from Third Parties

We may receive information about you from various third-party sources:

• Social Media Platforms: If you connect your social media accounts (Facebook, Google, Instagram) to our services, we may receive your profile information, friends list, and other data you have made publicly available.
• Payment Processors: Transaction verification and fraud prevention data from payment service providers.
• Delivery Partners: Delivery status updates and delivery location information from third-party delivery services.
• Marketing Partners: Demographic information and advertising effectiveness data from marketing and analytics partners.
• Review Platforms: Customer reviews and ratings from platforms like Google Reviews, Yelp, and TripAdvisor.

3. How We Use Your Information

3.1 Service Provision

We use your information primarily to provide and improve our food services:

• Order Processing: To process your pizza orders, prepare your food according to your preferences, and arrange delivery or pickup.
• Delivery Coordination: To ensure accurate and timely delivery of your orders to the correct address.
• Allergen Management: To accommodate your dietary restrictions and allergy requirements, ensuring your safety when consuming our products.
• Account Management: To create and maintain your account, authenticate your identity, and manage your preferences.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance with orders.
• Loyalty Programs: To track your rewards points, apply discounts, and provide personalized offers through our loyalty program.
• Quality Improvement: To analyze feedback and improve our recipes, service quality, and overall customer experience.

3.2 Communication

We communicate with you in various ways to enhance your experience:

• Order Confirmations: Sending email and SMS confirmations when you place an order, including estimated delivery times.
• Delivery Updates: Real-time notifications about your order status, from preparation to delivery.
• Customer Support: Responding to your questions, complaints, and requests in a timely manner.
• Important Notices: Informing you about changes to our services, terms, or policies that may affect you.
• Marketing Communications: Sending promotional offers, new menu announcements, and special deals (only with your explicit consent).
• Reservation Reminders: Sending reminders for upcoming table reservations or catering events.

3.3 Marketing and Analytics

With your consent, we use your information for marketing and analytical purposes:

• Personalized Advertising: Showing you relevant offers based on your order history and preferences.
• Traffic Analysis: Understanding how visitors use our website to improve navigation and user experience.
• Campaign Effectiveness: Measuring the success of our marketing campaigns and promotions.
• Market Research: Conducting surveys and research to develop new menu items and services.
• Trend Analysis: Identifying popular menu items, peak ordering times, and customer preferences.

3.4 Legal Compliance

We may use your information for legal and regulatory purposes:

• Legal Requests: Responding to court orders, subpoenas, and other legal requirements.
• Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access.
• Rights Protection: Protecting our rights, property, and the safety of our customers and employees.
• Dispute Resolution: Resolving disputes and enforcing our agreements.
• Tax Compliance: Maintaining records for tax and accounting purposes as required by law.

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure processing of credit card and digital payment transactions (e.g., Stripe, PayPal).
• Delivery Services: Third-party delivery partners who fulfill your orders (e.g., DoorDash, Uber Eats).
• Cloud Storage Providers: Secure hosting and storage of our data (e.g., Amazon Web Services, Google Cloud).
• Email Marketing Services: Sending promotional emails and newsletters on our behalf.
• Analytics Tools: Analyzing website traffic and user behavior (e.g., Google Analytics).
• Customer Support Platforms: Managing customer inquiries and support tickets.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Compliance with court orders, subpoenas, and legal processes
• Response to requests from law enforcement or government agencies
• Protection of our rights, property, and legal interests
• Emergency situations involving public safety
• Investigation of potential violations of our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets:

• Your information may be transferred as part of the business transaction
• We will notify you before your information is transferred and becomes subject to a different privacy policy
• The new owner will be required to honor the commitments made in this Privacy Policy
• You will have the option to request deletion of your data before the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent. Before sharing, we will clearly explain the purpose and obtain your agreement.

5. Data Security

5.1 Technical Measures

We implement robust technical security measures to protect your information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
• Firewall Protection: Advanced firewall systems protect our servers from unauthorized access and cyber attacks.
• Access Controls: Strict access controls ensure only authorized personnel can access sensitive data on a need-to-know basis.
• 24/7 Monitoring: Continuous security monitoring and intrusion detection systems alert us to potential threats.
• Regular Backups: Automated daily backups ensure data recovery in case of system failures.
• Secure Servers: Our data is stored in secure, SOC 2 compliant data centers with physical security measures.

5.2 Organizational Measures

We have implemented organizational policies and procedures to maintain data security:

• Employee Training: Regular security awareness training for all employees handling personal data.
• Data Handling Procedures: Documented procedures for collecting, processing, and disposing of personal data.
• Confidentiality Agreements: All employees and third-party partners sign confidentiality agreements.
• Incident Response Plan: Comprehensive plan for responding to and mitigating security incidents.
• Regular Audits: Periodic security audits and vulnerability assessments by independent experts.
• Vendor Assessment: Thorough security evaluation of all third-party service providers.

5.3 Your Responsibilities

You also play an important role in protecting your information:

• Create strong, unique passwords for your account (at least 12 characters with mixed case, numbers, and symbols)
• Never share your password or account credentials with others
• Log out of your account when using shared or public computers
• Be cautious of phishing emails or suspicious links claiming to be from Salvatore Pizza
• Report any unauthorized access or suspicious activity immediately to our support team
• Keep your contact information up to date so we can reach you about security matters

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. The following table explains the types of cookies we use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality, login state, shopping cart, and secure checkout process	Session (deleted when browser closes)
Functional Cookies	Remember your preferences such as language, location, and previously ordered items	Up to 1 year
Analytics Cookies	Help us understand how visitors interact with our website to improve user experience	Up to 2 years
Marketing Cookies	Track your activity to deliver personalized advertising and measure campaign effectiveness	Up to 1 year

Tracking Technologies We Use

• Google Analytics: Analyzes website traffic patterns, popular pages, and user demographics to help us improve our services.
• Facebook Pixel: Measures advertising effectiveness and enables retargeting for users who have visited our site.
• Web Beacons: Small graphics that track email open rates and link clicks in our marketing communications.
• Local Storage: Stores data in your browser for faster loading and offline functionality.

Managing Cookies

You can control and manage cookies in several ways:

• Use our cookie consent banner to accept or reject non-essential cookies
• Adjust your browser settings to block or delete cookies
• Use browser extensions that block tracking technologies
• Opt out of Google Analytics at tools.google.com/dlpage/gaoptout

Note: Disabling essential cookies may prevent certain features of our website from functioning properly, such as maintaining your shopping cart or staying logged in.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have certain rights regarding your personal information under data protection laws such as GDPR (European Union) and CCPA (California):

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update most information directly through your account settings.

7.3 Right to Erasure (Right to be Forgotten)

You may request that we delete your personal information in certain circumstances, such as when:

• The data is no longer necessary for its original purpose
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

7.4 Right to Restrict Processing

You can request that we limit how we use your data while we address your concerns or verify the accuracy of your information.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another controller.

7.6 Right to Object

You may object to the processing of your personal data for certain purposes, particularly:

• Direct marketing communications
• Processing based on legitimate interests
• Profiling for marketing purposes

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that significantly affect you. You may request human intervention in such decisions.

8. Children's Privacy

Salvatore Pizza's services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take steps to promptly delete such information from our records.

If we discover that we have inadvertently collected personal information from a child under 16, we will:

• Immediately delete the information from our systems
• Notify the parent or guardian if contact information is available
• Take measures to prevent future collection from that user

For orders involving minors, we encourage parents or guardians to supervise their children's online activities and to place orders on their behalf.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data outside of your country of residence, we implement appropriate safeguards to ensure your information remains protected:

• Adequacy Decisions: We transfer data to countries recognized by relevant authorities as providing adequate protection.
• Standard Contractual Clauses (SCCs): We use EU-approved standard contractual clauses when transferring data to countries without adequacy decisions.
• Data Processing Agreements: We require all recipients of personal data to sign binding data protection agreements.
• Security Measures: We ensure appropriate technical and organizational security measures are in place at all transfer destinations.
• Regular Audits: We conduct regular compliance audits of our international data processing activities.

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and hosting services (AWS, Google Cloud)
• European Union: Data analytics and marketing services
• Other Countries: As necessary for service provision, always with appropriate protection measures

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. The following table outlines our retention periods:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution, fraud prevention
Purchase History	7 years	Tax and accounting requirements, warranty claims
Marketing Consent Records	3 months after withdrawal	Proof of consent compliance
Website Usage Logs	Up to 2 years	Security analysis, service improvement
Customer Support Records	3 years	Service quality, dispute resolution
Loyalty Program Data	2 years after inactivity	Program administration, reward fulfillment
Allergen Information	Duration of account + 1 year	Customer safety, liability protection
Catering Event Details	3 years after event	Service records, repeat business

Safe Data Disposal

When data is no longer needed, we ensure its safe disposal through:

• Electronic Deletion: Complete and irreversible deletion from all systems and backups
• Physical Destruction: Secure shredding of any physical documents containing personal data
• Backup Removal: Systematic deletion from all backup systems within 90 days
• Disposal Records: Maintaining records of data disposal for audit purposes

11. Third-Party Links

Our website may contain links to external websites, applications, or services that are not operated by Salvatore Pizza. These may include:

• Social media platforms (Facebook, Instagram, Twitter)
• Review sites (Google Reviews, Yelp, TripAdvisor)
• Delivery partner websites
• Payment processor sites
• Promotional partner websites

Please be aware that:

• We are not responsible for the privacy practices of third-party websites
• Each third-party site has its own privacy policy that governs how they collect and use your information
• We encourage you to review the privacy policies of any third-party sites before providing personal information
• Clicking on third-party links is at your own risk

The inclusion of any link does not imply endorsement by Salvatore Pizza of the linked site or service.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will notify you through:

• Prominent Website Notice: A banner or notification on our website highlighting the updated policy
• Email Notification: Direct email to registered users informing them of significant changes
• Login Notification: A pop-up notice when you log in to your account after policy updates
• Consent Request: For material changes that affect how we process your data, we will request your explicit consent

12.2 Checking for Changes

To stay informed about our privacy practices:

• The most current version of this policy is always available on our website
• Check the "Last Updated" date at the top of this page
• Your continued use of our services after changes constitutes acceptance of the updated policy
• If you disagree with any changes, you may discontinue using our services and request deletion of your data

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Commitment: We are committed to responding to all privacy-related inquiries within 3 business days. For complex requests involving data access or deletion, we will provide a full response within 30 days as required by applicable law.

13.1 Complaints

If you are not satisfied with our response to your privacy concern:

• Step 1: Contact us first to resolve the issue. We take all complaints seriously and will work to address your concerns.
• Step 2: If you remain unsatisfied, you have the right to lodge a complaint with a supervisory authority:
  • Canada: Office of the Privacy Commissioner of Canada - www.priv.gc.ca
  • European Union: Your local Data Protection Authority
  • United States (California): California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through the following methods:

• Unsubscribe Link: Click the "Unsubscribe" link at the bottom of any marketing email
• Account Settings: Log in to your account and update your communication preferences
• Contact Support: Email [email protected] or call +63 457 412 9918 to request removal
• SMS Opt-Out: Reply "STOP" to any promotional SMS message

Please note that even after withdrawing marketing consent, we may still send you essential service-related communications (order confirmations, delivery updates, policy changes).

14.2 Account Deletion

If you wish to delete your account and associated data:

1. Log in to your account at salvatoree.sale
2. Navigate to Account Settings → Privacy → Delete Account
3. Confirm your decision and enter your password
4. Review the information about what will be deleted
5. Click "Permanently Delete My Account"

Alternatively, contact us at [email protected] to request account deletion.

15. Conclusion

At Salvatore Pizza, we are deeply committed to protecting your privacy and ensuring the security of your personal information. Since 1985, we have built our reputation not only on serving authentic Italian pizza but also on maintaining the trust our customers place in us.

We understand that your personal information is valuable, and we treat it with the same care and respect that we put into every pizza we make. Our commitment to transparency means we will always be open about how we collect, use, and protect your data.

The trust you place in Salvatore Pizza is essential to our relationship. We work continuously to earn and maintain that trust through responsible data practices, robust security measures, and clear communication about our privacy policies.

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. Our team is here to help you understand how we protect your information and to address any concerns you may have.

Thank you for choosing Salvatore Pizza. We appreciate your business and your trust, and we look forward to continuing to serve you the finest authentic Italian pizza while protecting your privacy.